🚚 Shipping

How long does delivery take?

We deliver within 3–4 working days in Cairo and 4–5 working days to other governorates. Orders are processed and shipped promptly to ensure you receive your items as quickly as possible.

Do you ship all over Egypt?

Yes! We ship to all governorates across Egypt.

How can I track my order?

Once your order is shipped, you will receive a confirmation message with your tracking details. You can use these to follow your shipment's progress.

What are the shipping fees?

Shipping fees are calculated at checkout based on your location. Any applicable fees will be clearly displayed before you confirm your order.

🔄 Exchanges

Can I exchange an item?

Yes! We accept exchanges within 7 days of receiving your order, provided the item is unused and in its original condition with all tags attached.

How do I request an exchange?

To request an exchange, please use our dedicated returns & exchanges portal: Submit your exchange request here. Simply fill in your order details and our team will guide you through the process.

What if the item I want is out of stock?

If the item you'd like to exchange for is out of stock, we'll offer you store credit or help you find an alternative.

↩️ Refunds

Do you offer refunds?

We offer refunds on items that are defective or damaged upon arrival. Please contact us within 48 hours of receiving your order with photos of the issue, and we'll make it right.

How do I request a refund?

To submit a refund request, please use our dedicated portal: Submit your refund request here. Fill in your order details and our team will review your case promptly.

How long does a refund take?

Once your refund is approved, it will be processed within 5–7 business days depending on your payment method.

Are there items that cannot be refunded or exchanged?

For hygiene reasons, certain items such as accessories or sale items may not be eligible for exchange or refund.

📦 Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placing them. After that, the order may already be in processing and we may not be able to make changes. Please contact us as soon as possible.

I received the wrong item — what do I do?

We're sorry about that! Please contact us immediately with your order number and a photo of the item received, and we'll resolve it as quickly as possible.

💳 Payments

What payment methods do you accept?

We accept a variety of payment methods including Instapay and cash on delivery (where available). All available options will be shown at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard encryption to keep your payment information safe and secure.

📏 Dimensions

How do I find the product dimensions?

Each product page includes the item's dimensions to help you find the perfect fit. Feel free to contact us if you need further assistance.

📬 Contact Us

How can I get in touch?

You can reach us through our Contact page or via our social media channels. We aim to respond to all inquiries within 24 hours.